REFUND AND RETURNS
Before You Request a Return, Please Note:
📩 Contact Us First – To return an item, please contact us within 3 days of receiving your order and provide the reason before returning it.
📦 No Returns for Custom-Made Products – All custom phone cases are made-to-order and cannot be returned or exchanged unless defective or sent in error.
🔁 One-Time Exchange – For third-party items, within the same category. Customer covers price difference & shipping.
🚚 Shipping Fees Are Non-Refundable – Return shipping is at your expense. If free shipping was used but your refund reduces order value below the threshold, we will deduct the original shipping fee.
🧾 Discount Adjustments Apply – If a returned item causes your order to fall below a discount threshold, any applied discount may be removed from the refund.
🎨 Color Variation – Slight color differences between the product and online images may occur due to screen display and printing. Returns or refunds will not be accepted for color variation reasons.
Last updated: 2025-04-14
At DazzMart, we’re committed to making your shopping experience as smooth and enjoyable as possible. While we strive to deliver every order perfectly, we understand that things can occasionally go wrong. If there’s any issue with your item(s), we’re here to help and will do our best to make it right.
If you wish to return your item(s), please contact us with the reason for return within 3 days of receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide detailed return instructions. If you identify an error on our part, please take pictures of the defective or incorrect product and attach them to the initial email with an explanation. Note: Beyond the refund and return deadline, we will reject any of your requests.
– We do not issue refunds if you do not provide a reason for returning the item(s) or send it back without contacting us first.
– Refunds for returned items will be issued to the original payment method you used when placing your order.
– The returned item must be in unused condition, with the original packaging.
– Please note that shipping fees are non-refundable. Customers are responsible for all shipping costs related to returns or exchanges, including any additional charges. The detailed return address will be provided via email. Until we receive and confirm the returned package, customers assume full responsibility for its safe delivery. Therefore, we strongly recommend using a traceable shipping service to ensure the package’s security. Additionally, kindly provide us with the tracking number and tracking link as soon as the return package is dispatched. This will allow us to monitor the return process and promptly address any potential issues.
– Failure to comply with our return procedures, maintain clear communication with us, or deliver the return package to the designated location within the specified timeframe may result in the cancellation of your refund or return request.
– If you have any questions, feel free to reach out to us through the contact form on our Contact Us page. Our team will get back to you within 1-2 business days.
Third-Party Products
At DazzMart, Third-Party Products (also referred to as Ready-To-Ship Products) — are goods that are sourced from external brands or suppliers and are pre-manufactured and packaged. Unlike our Custom-Made Products, these products are stocked and ready for immediate shipment without the need for on-demand production.
Currently, DazzMart does not offer any Third-Party Products. However, should we introduce them in the future, they will be clearly labeled and subject to a different return and exchange policy as outlined below:
Exchanges: We accept a one-time exchange if you are unsatisfied with your purchase (e.g., the item didn’t meet your expectations, or you simply changed your mind).
Return Condition: Items must be returned in their original, unused condition and in the original packaging within the designated return window.
Shipping Fees: Customers are responsible for all shipping costs associated with the return and exchange.
Exchange Limit: Only one exchange per order is permitted.
Eligible Items: Exchanges must be made for items within the same category or product line.
We are committed to being transparent about our product types and return policies so that you can shop with confidence.
Custom-Made Products
Custom-Made Products are unique and specifically manufactured for you. Therefore, returns or exchanges for Custom-Made products are not accepted under any circumstances unless there is a manufacturer’s defect or an error by DazzMart.
For more details regarding “Custom-Made Products,” please refer to our Terms and Conditions.
https://dazzmart.com/terms-and-conditions/
Refund Policy
Refund Request
You must submit your refund request within 3 days of receiving your order, based on the delivery date shown on the tracking record. Approval must be granted before returning any item. Refunds are only accepted for valid reasons such as item defects or major description discrepancies. please contact us using the information provided on our Contact Us page. Please include your order number, reason for the return, and clear photos of the item(s) if applicable.
Return & Refund Process
Once we receive your refund request, it will be reviewed within 1–2 business days.
If your request is approved and a return is required, the item must be returned in its original, unused condition using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.
After we receive and inspect the returned item, if it meets the return criteria, your refund will be processed within 1–2 business days and issued to your original payment method.
Please note that the actual time for the refund to appear in your account may vary depending on your bank or payment provider.
Non-Refundable & Special Refund Conditions
– Custom-Made Products
including custom phone cases — are not eligible for returns or refunds, except in cases of defects or incorrect items.
– Discounted Items
Refunds for products purchased with discounts or promo codes will be calculated based on the amount paid, not the original price.
– No Unconditional Refunds
We do not offer refunds for reasons such as change of mind, accidental purchase, or wrong item selection.
– Refunds for Quality Issues
If the product is defective, damaged, or incorrect, we will offer a full refund and cover the return shipping cost.
Color Disclaimer
Please note: Due to differences in monitor settings, lighting, and printing processes, the actual product colors may vary slightly from what you see on screen. These minor variations are not considered defects. We do not accept returns or refunds due to color differences. The final product should be considered the accurate representation.
Frequently Asked Questions
Can I receive a full refund for my order?
PLEASE NOTE: Shipping fees are non-refundable.
If your order qualified for free shipping (e.g., orders over $70) and you return part of the order, causing the total to drop below the minimum, the $6 standard shipping fee will be deducted from your refund. Also, if you received a discount based on order value or quantity, that discount may be adjusted or removed if the remaining items no longer qualify.
Example 1:
You bought 2 custom phone cases at $45.95 each (total: $91.90). You received free shipping because the order was over $70.
If you return one item, the remaining value is $45.95, which no longer qualifies for free shipping. A $6 shipping fee will be deducted from your refund.
Example 2:
You purchased three custom phone cases at $45.95 each, totaling $137.85. Your order qualified for two promotions:
– $10 off for orders over $100, and
– Free standard shipping for orders over $70.
This means your final order total was $127.85 ($137.85 – $10 discount), with no shipping fee applied.
If you decide to return one of the items, your adjusted subtotal would drop to $91.90, which is below the $100 threshold. As a result:
– The $10 discount will no longer apply.
So, assuming the return is accepted, the maximum refund you would receive for the returned item is $35.95 (i.e., $45.95 item price minus $10 revoked discount).
PLEASE NOTE: Custom-made products, including custom phone cases, are non-returnable and non-exchangeable unless they arrive damaged or with obvious defects.
Can I return an item for an exchange instead of a refund?
Certainly! Exchanges are possible — except for Custom-Made Products, which are non-returnable and non-exchangeable unless defective.
For Third-Party Product (i.e., items supplied by third-party brands or manufacturers that are already produced and packaged), if you are unsatisfied with your purchase — for example, if you simply don’t like the product or feel it’s not quite right — you may request an exchange for a different style within 3 days of receiving your order (based on the delivery date shown on your tracking record, if applicable).
Please contact us first with the reason for the exchange, and we’ll provide return instructions. You’ll be responsible for all shipping costs related to the return and reshipment. The price difference (if any) between the original and exchanged item will also be charged.
PLEASE NOTE: We only accept a one-time exchange per order.
Example:
You bought a Third-Party Product (not custom-made), like a ready-packaged leopard print phone case. After receiving it, you realized the style wasn’t quite right and you’d like to exchange it for another design from the same collection. You contact us within 3 days of delivery, based on the carrier’s confirmed delivery date, to request an exchange.
In this case, we’ll ask you to send back the original item (in unused, resellable condition), and you’ll cover both the return and the new shipping fee. If the new phone case costs $5 more than the original, we’ll also charge the price difference. This exchange can only happen once per order.
What's the difference between "Custom Phone Case" and "Custom-Made Product" ?
At DazzMart, both terms refer to the same type of product.
“Custom Phone Case” is the everyday term we use across our website to describe our personalized, made-to-order phone cases.
“Custom-Made Product” is the formal term we use in our policies to highlight that these items are created on-demand, just for you.
「Custom Phone Case = Custom-Made Product」
Once you select your preferred design and phone model and complete your purchase, your case goes into production and is made specifically for you. Because of this made-to-order nature, Custom-Made Products are non-returnable and non-exchangeable, unless defective or sent in error.
What's the difference between Custom-Made and Third-Party Products (Ready-to-Ship Products)?
At DazzMart, we classify our products into two categories:
Custom-Made Products
These are personalized phone cases that are made-to-order based on the design and phone model you select. Each item is specially created just for you, which means they are non-returnable and non-exchangeable, unless there’s a verified manufacturing defect or an error caused by DazzMart. PLEASE NOTE: Once your order is in production, it cannot be changed or canceled.
Third-Party Products
These are pre-manufactured items sourced from third-party brands or suppliers. They’re already produced, packaged, and ready for immediate shipping. If you’re not happy with your purchase, we offer a one-time exchange, as long as:
– The item is returned in unused, original condition
– All return and re-shipping fees are covered by the customer
– The exchange is for another item in the same category or collection
Important: We currently only sell Custom-Made products on dazzmart.com. If Third-Party Products are introduced in the future, they will be clearly marked and follow the policies above.
