REFUND AND RETURN
Last updated: 2024-12-27
We are a customer-first startup that strives to provide the best quality products, ensuring a flawless experience for you. Nevertheless, we understand that sometimes issues may arise. If there’s anything wrong with the item(s) you have received, we will do our best to resolve it to your satisfaction.
If you wish to return your item(s), please contact us with the reason for return within 10 days of receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide detailed return instructions. If you identify an error on our part, please take pictures of the defective or incorrect product and attach them to the initial email with an explanation. Note: Beyond the refund and return deadline, we will reject any of your requests.
– We do not issue refunds if you do not provide a reason for returning the item(s) or send it back without contacting us first.
– Refunds for returned items will be issued to the original payment method you used when placing your order.
– The returned item must be in unused condition, with the original packaging.
– Please note that shipping fees are non-refundable. Customers are responsible for all shipping costs related to returns or exchanges, including any additional charges. The detailed return address will be provided via email. Until we receive and confirm the returned package, customers assume full responsibility for its safe delivery. Therefore, we strongly recommend using a traceable shipping service to ensure the package’s security. Additionally, kindly provide us with the tracking number and tracking link as soon as the return package is dispatched. This will allow us to monitor the return process and promptly address any potential issues.
– Failure to comply with our return procedures, maintain clear communication with us, or deliver the return package to the designated location within the specified timeframe may result in the cancellation of your refund or return request.
– Should you have any questions, feel free to contact us via email at any time.
Third-Party Products
Third-party products refer to goods procured from third-party sources and sold on dazzmart.com. Currently, DazzMart does not have any plans to sell third-party products. In the future, if third-party products are introduced, the handling of returns, exchanges, and refunds will be in accordance with this policy. Below are some frequently asked questions for reference.
Custom-Made Products
Custom-made products are unique and specifically manufactured for you. Therefore, returns or exchanges for custom-made products are not accepted under any circumstances unless there is a manufacturer’s defect or an error by DazzMart.
For more details regarding “Custom-Made Products,” please refer to our Terms and Conditions.
https://dazzmart.com/terms-and-conditions/
Frequently Asked Questions
Can I receive a full refund for my order?
Please note that shipping fees are non-refundable. Discounts applied with a minimum purchase requirement may not be applicable if product(s) are removed from an order. For discounts applicable to second/subsequent items, the discount will be revoked upon partial return of the order, and the unreturned item will be charged at the original price. Shipping fees may also apply.
Can I return an item for an exchange instead of a refund?
Certainly! Except for custom-made products! For US online orders, if you wish to exchange your item, please contact us with the reason for return within 10 days of receiving your order (according to the delivery date on the tracking record, if applicable). We will provide detailed return instructions! The price difference (if any) between the original item and the item for exchange will be charged.
PLEASE NOTE THAT WE ONLY ACCEPT ONE-TIME EXCHANGE.
If you have additional questions about returns and exchanges, please feel free to contact us via email at any time.
