DELIVERY AND SHIPPING
Custom-Made & Delivered
🛠️ Made on Demand – All phone cases are custom-made after you place your order, crafted exclusively for your selected design and device model.
⏱️ Production Time – Orders are processed and typically sent to production within 2–3 business days.
🚚 Shipping Time – Standard delivery takes approximately 2–5 business days (U.S. only) after production.
🎁 Free Shipping – Enjoy free shipping on orders over $70 (after discounts, excluding tax and shipping).
Last updated: 2025-04-11
Thank you for visiting dazzmart.com and choosing to shop. We are committed to providing you with the highest quality shipping services. Below are the specific Terms and Conditions of our shipping policy.
Order Processing and Delivery
Orders are typically dispatched by our U.S.-based production partner within 2–3 business days after being placed. During the busy holiday season, additional time may be required to thoroughly inspect and perfect your products. We appreciate your patience and understanding.
Please also keep in mind that delivery times may be affected by holidays, severe weather conditions, natural disasters, or public health emergencies.
We partner with trusted U.S. shipping carriers to provide reliable Standard Delivery service across the contiguous United States. Please note that we do not deliver to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO addresses, or PO Boxes at this time.
Shipping Time
The estimated delivery date displayed on our website includes both preparation time (average production time) and shipping time. This estimate is for reference only and does not constitute a guarantee.
– Preparation Time (Average Production Time): 2–3 business days.
– Standard Shipping Time: Typically 2–5 business days.
Please note:
– Delivery speed can be influenced by various factors, and we cannot guarantee standard delivery times. Shipping time estimates are based on information provided by the shipping carrier.
– Preparation time refers to the time required to process and arrange your order for custom printing. Average production time is calculated based on the past 30 business days and may vary depending on specific circumstances. Peak seasons or major holidays may extend the average production time to 3–6 business days.
Tracking Your Order
Once your custom product has passed final inspection and packaging, it will be dispatched from our U.S.-based production facility. You’ll receive a confirmation email with your tracking number and a link to monitor your shipment.
Please note that tracking details may not appear right away. After your package leaves the production site, it is handed off to a shipping center, where it goes through an initial scan to activate tracking. It’s completely normal for tracking updates to take up to 12 hours or longer to appear while your package is in transit.
For the most up-to-date information, you can also track your order by entering your order number and email address on our Order Tracking page.
Order Tracking
https://dazzmart.com/order-tracking
If your tracking information has not been updated within 4 business days (or 7 business days during peak seasons or major holidays), please contact us for assistance.
Wrong Address Disclaimer
It is the customer’s responsibility to ensure that the shipping address provided at checkout is complete and accurate. While we strive to process and dispatch orders quickly, please contact us as soon as possible if you believe you’ve entered an incorrect address.
– If the address provided is incorrect, incomplete, or deemed undeliverable by the shipping carrier, the package may either be returned to us or delivered as addressed.
– Once your package has left the production site, we’re unable to make any changes to the delivery address through the shipping carrier.
– If the package is returned due to an address issue, we will contact you to confirm the correct address. Please note that any additional shipping fees incurred for resending the package will be your responsibility.
Returns
After placing an order on dazzmart.com, if you wish to request a return, you will be responsible for the cost of return shipping as well as any associated fees. For detailed information on how to return an item, please refer to our Refund and Returns policy.
Refund and Returns
https://dazzmart.com/refund-and-returns
Lost / Stolen Packages
We are not responsible for lost or stolen packages. If your tracking information indicates that your package has been delivered to your address but you have not received it, please report it to the respective shipping carrier using the contact information provided on the order tracking page.
Frequently Asked Questions
Why is the delivery time extended?
Orders are usually dispatched within 2-3 business days of placing the order. However, during public holidays and busy periods, please allow additional time for your order to be processed.
In peak seasons or before major holidays (e.g., Valentine’s Day), both the factory and local shipping carriers may require extra time for processing and delivery. Your patience during these times is greatly appreciated.
PLEASE NOTE THAT DELAYS MAY OCCUR AS A RESULT OF PENDING PAYMENT AUTHORIZATIONS.
Why do I have to pay the standard delivery fee for my order?
Free standard delivery is applicable only to orders with total value (after discount, excluding shipping fees and taxes) of $70.00 or above under normal circumstances, and a flat shipping fee will be required otherwise. PLEASE NOTE THAT THE SHIPPING FEE IS NON-REFUNDABLE.
I ordered more than one item. Will they be shipped at the same time?
We work hard to ensure that all of your items reach you at the same time. However, sometimes, depending on the product, we may choose different shipping options, so items are not always sent together. Once the item ships, you will receive a shipping notification email.
For pre-ordered or back-ordered items.
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
Can I change my shipping address after my package has been shipped?
Unfortunately, we are unable to change shipping information once the product has been shipped. But you have an option, which is to contact us within 24 hours of placing your order and provide accurate details to reorder.
Please note that if a customer cancels an order more than 24 hours after placing the order, the customer must bear any return shipping charges that may apply. If the package is lost or cannot be retrieved due to the wrong address provided by the customer, the loss will be borne by the customer.
What do I need to do when I receive a different product than what I ordered?
Please contact us immediately, and we will respond to you within 1-2 business days.
Having issues with your delivery?
If you have any questions regarding the delivery and shipping of your order, please feel free to contact us, and we will be happy to assist you.
Please visit:
https://dazzmart.com/contact
