Delivery Support

Last updated: 2025-04-14

If you’re having trouble with a delivery, you’ve come to the right place.

Please select the category that best describes your issue below and complete the corresponding form.

Once we receive your request, we’ll get back to you as soon as possible — usually within 1–2 business days.

Order Tracking

For the most up-to-date info, you can check your order status anytime using your Order ID and email.

Lost Order

Didn't receive your package?

Before submitting this form, please confirm the following:

– Carriers may mark packages as “Delivered” up to 3 business days early.

– Check with neighbors, around doorways, mailboxes, and behind objects (e.g., plants).

If you’ve done all this and still don’t have your order, please complete the form below so we can help.

First Name*

Last Name*

Order ID*

Email*

What solution would best meet your needs?*

Refund Reship to Original Address Reship to New Address

Additional Message*

Upload Photos - Attach any photos that might help us understand the issue (e.g., delivery notice, doorstep).

*Upload Photos (Multi file upload, accept: JPEG/PNG, max 5, up to 11MB)

*While we do our best to accommodate all requests, we may decline certain cases based on our policy. We’ll reach out if we need any more information.

By submitting this form, I accept the Terms of Service and Privacy Policy of DazzMart.

Missing Item

First Name*

Last Name*

Order ID*

Email*

Product Name*

Additional Message*

Upload Photos - If possible, please upload a photo of the received package, the items inside, and the shipping label. These images help us investigate with our delivery partners.

*Upload Photos (Multi file upload, accept: JPEG/PNG, max 5, up to 11MB)

*While we do our best to accommodate all requests, we may decline certain cases based on our policy. We’ll reach out if we need any more information.

By submitting this form, I accept the Terms of Service and Privacy Policy of DazzMart.

No Tracking Update

First Name*

Last Name*

Order ID*

Email*

Additional Message*

Upload Photos - If you received any part of the package or have screenshots of the tracking status, please upload them here.

*Upload Photos (Multi file upload, accept: JPEG/PNG, max 5, up to 11MB)

By submitting this form, I accept the Terms of Service and Privacy Policy of DazzMart.

Wrong Shipping Address

First Name*

Last Name*

Order ID*

Email*

What happened with your shipping address?

I mistakenly entered the old address. I need to reroute the order before it ships. There was a typo in the zip code. I recently moved and forgot to update my address. Other (Please explain in the Additional Comments section below.)

Additional Message*

*Note: Orders with incorrect addresses may require additional shipping fees. Please double-check all details to avoid delays.

By submitting this form, I accept the Terms of Service and Privacy Policy of DazzMart.

STILL NEED HELP?

If none of the above forms — including Order Tracking, Lost Order, Missing Item, No Tracking Update, or Wrong Shipping Address — can resolve your delivery issue, please reach out to us directly via the Contact Form on our Contact Us page.

Our team will assist you as soon as possible.

Order Tracking

Lost Order

Didn't receive your package?

Missing Item

No Tracking Update

Wrong Shipping Address

STILL NEED HELP?

Information

Help Center